Our office hours are Monday to Friday 9am-5pm.
During these hours, we aim to respond to all enquiries within 4 hours. During busy times,it can take 24 hours to receive a response from us.
Outside of core working hours, we continue to provide essential services to lenders. This means we continue to process lender deposits and withdrawals and we will respond to urgent support questions.
The platform is monitored 24/7.